#BU-04-69 Contract Management: Building Relationships in Business
About Course
University of SouthamptonDescription
Contracts are fundamental to all business activities and relationships are fundamental to all contracts.
This online course will help you understand contract management processes; give you the confidence to develop new contracts; and help you build successful relationships to implement contracts effectively.
Manage contracts and relationships successfully
The course has been developed by the University of Southampton, in association with the Crown Commercial Service, UK Cabinet Office, Civil Service Learning and World Commerce and Contracting (formerly the International Association of Contract & Commercial Management (IACCM)).
Over three weeks, you will realise the importance, complexity and challenges of designing and delivering good contracts. You will learn how your objectives and those of your customer/client can be achieved in an effective way, to minimise possible threats or failures.
The course covers three key themes
Relationship fundamentals: we will explore what can go right or wrong in relationships; examine the rules that govern public and private sector procurement; and ask how you can make sure what you buy (or sell) is what you and your customer/client really needs.
Relationship complexities: we will look at the complex supply chains and networks that are a feature of many contracts, learning how to manage interdependencies and the needs of multiple stakeholders.
What topics will you cover?
- Commercial relationships and the pitfalls to avoid in contracting
- The rules and regulations that govern business, trade and public procurement and how this can affect behaviour
- Understanding customers and designing a business case and subsequent delivery and support system around their needs
- Contracts exist in chains and networks. Managing interdependency and business relationships
- Ensuring that stakeholders are engaged
- The role of negotiation and how to be in the best position to make Win-Win negotiations a reality
- Managing risk and identifying ‘unknown unknowns’
- Examining what innovation is and how it can be fostered
- Introducing the top attributes of successful contracts and the new skill sets that will be required in the future
- Understand the benefits contract simplification and visualization can bring to your contracting relationships
- Understand why there is a growing use of performance and outcome-based contracting models
Who will you learn with?
Lead Educator
Professor of Purchasing and Supply Management. Using theory and practice to make business better is what excites me.
Tim Cummins is a Professor at the University of Leeds School of Law and founder and President of World Commerce & Contracting, a global, non-profit professional association
Who developed the course?
Southampton is a place for ambitious people keen to stretch their intellectual abilities and help change the world.
What Will I Learn?
- Explore what can go right or wrong in relationships
- Debate how the rules and regulations that govern public and private sector procurement can affect behaviour
- Identify ways you can ensure that what you buy (or sell) is what you and your customer / client really needs
- Engage in a stakeholder analysis activity by sharing your own ideas and providing feedback on others
- Explore your supplier relationships and compare what your fellow learners are doing more or less of than in your own organisation
- Reflect on what actions you will now take to learn more about the course topics and take the lessons forward into your workplace
Topics for this course
Introduction
Why is this global online course important? ARTICLE
Join our online community VIDEO (03:11)00:03:11
Welcome to the course VIDEO (02:53)00:02:53
Global differences VIDEO (03:30)00:03:30
Understanding your suppliers VIDEO (03:44)00:03:44
Commercial relationships: things that go wrong or right
How can rules and regulation affect behaviour
Understanding what customers really want
Summary activities
The course gives a good understanding on communication and addressing the practical situations
It is a great learning platform for a newbie like me.
Fantastic course! Amazed by the clarity and approach. Really informative and will start implementing this.
Learn how to deal with relationship in business, nice one.
Material Includes
- Official Certificate
Tags
Target Audience
- This online course is designed for anyone who wants to better understand what is involved in commercial business relationships, and the process of managing contractual agreements.
- It is suitable for those working in the public, private and third sectors.
- Relationships and contracts are core to all commercial as well as not for profit activities. Managing them well is a core skill for everyone in all aspects of life.