#HC-03-27 Conducting Remote Consultations and Triage
About Course
UCL (University College London)Description
Identify and manage the risks of conducting health consultations remotely
During the current COVID-19 pandemic, healthcare professionals are rapidly moving to conduct consultations by phone, video call, or online. This is changing the way that healthcare is delivered now and will be delivered in future.
This course will provide healthcare professionals with the tools to conduct consultations and obtain basic observations remotely and safely, including basic triage.
You’ll learn how to conduct history taking virtually and take essential observations in a remote setting. You’ll also consider safe patient management and how to triage patients via remote consultations.
What topics will you cover?
- Remote consultation and triage within a remote consultation -The risks with remote consultations
- Taking observations within a remote consultation
- Safeguarding
- Red flags and risk stratification
- The outcomes of remote consultations, safety netting and documentation
Who will you learn with?
Lizzie Mills is an Associate Professor in Clinical Pharmacy and Pharmacy Education at University College London, School of Pharmacy. She currently leads the Pharmacist Independent Prescribing Course.
I am a Senior Practice Based Prescribing Pharmacist for Islington GP Federation and a Senior Teaching Fellow (CEPIP Prescribing) at UCL
I am a practising hospital pharmacist specialising in acute medicine and Senior Teaching Fellow at UCL.
Who developed the course?
UCL was founded in 1826. It was the first English university established after Oxford and Cambridge, and the first to open up university education to those previously excluded from it.
What Will I Learn?
- Describe different models for remote consultation
- Describe the concept of triage within a remote consultation
- Identify and assess the potential risks with remote consultations
- Explain how to obtain basic observations during a remote consultation
- Apply risk stratification tools to remote consultations
- Assess safeguarding risks within a remote consultation
- Identify potential red flags including those for sepsis
- Describe how to close the consultation using the Neighbour model as a framework.
- Identify appropriate safety netting
- Describe how to document the consultation appropriately
Topics for this course
Models and triage
Models for remote consultations
Applying models to your context
Triage00:04:36
Risks in remote consultations
Telemedicine service is now used by more and more people, but if it is not properly managed, it will cause a lot of accidents, so how to manage this telemedicine consulting service is very important. I think it's a very good lecture, so you can take a look at it and learn more about it.
In this course I learned how to make virtual history and necessary observations in remote Settings. It also learned to consider safe patient management and how to triage patients through remote consultation. It was a great benefit.
This course provides health care professionals with the tools to conduct counseling and remote and secure basic observation, including basic triage. It works really well.
Since the outbreak of the epidemic, the hospital resources are very tight, and the hospital has become a very infectious place, so remote health consultation as a medical service is very important, and this course is very well explained.